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Returns

All Products supplied directly by Ultralife Nutrition Ltd have a 30-Day money back satisfaction guarantee. If you are not completely satisfied with the product, simply return it to Ultralife within 30 days, using a traceable form of shipping such as recorded delivery, and we will refund you the complete cost of the product.

Ultralife Nutrition Ltd will happily refund or replace any damaged, faulty or miss picked item within a period of 30 days from delivery. Simply call Customer Services to discuss further on 0800 862 0082

Return terms and conditions:

If you would like to return part or all of your order, please return the products along with a copy of the invoice, and a letter containing the reason for the return. Then send the goods back to  Ultralife Nutrition Ltd. Wembley Works, Hemingfield Rd, Wombwell, Barnsley, South Yorkshire, S73 0LY  Please note, you are responsible for all postage and packing costs and these will not be refunded.

Please allow at least 7 working days for your refund or exchange to be processed.

If after the first few (1- 3) scoops/sachets you don’t like the taste or the way the products mix, you will receive a full refund, less costs of postage and packing which are non-refundable.

Other than that, refunds will be offered on a pro-rata basis to reflect how much of the product has been used. Powdered products will be weighed on return to  Ultralife Nutrition Ltd. to establish how much has been returned.

The money back guarantee applies to all products purchased via ultralifeshop.co.uk, by mail order or through our Customer Service department. Ultralife Nutrition Ltd stockists are not obliged to offer the same service.

If you take advantage of any multi-buy offer or discount, you will be refunded according to the discount that was applied to the offer.

Any offers/promotional items received as a result of purchasing the returning item will also need to be returned for a refund to be made. Please ensure that tamper evident seals on unused products are not broken (other than the one tried) as only the sealed products can be refunded in full. (Example; buy 1 get 1 free offer, both items will need to be returned.)

Refunds and exchanges

Refunds and exchanges can only be given for products received by us within 40 days from receipt of order and only if we have the original packaging and any remaining content returned to us.

Prior exchanges will not be further exchanged or refunded. Products that are out of date will not be exchanged or refunded.

We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

The money back guarantee for Ultralife Nutrition Ltd does not affect and is in addition to your statutory rights.

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